ITIL is the world-wide defacto standard for IT Service Management.

This short ITIL Awareness course takes the participant on a journey through all the ITIL Processes and it's single function. It is designed to provide the participant with a conceptual overview.

For a more serious, in-depth study & to prepare for the entry level certification then the ITIL Online Foundation course should be taken.

The course is made available to you via our electronic learning system, on the internet. Once we have processed your registration you will receive details on how to gain access.

Want to ask a question about the ITIL and IT Service Management? Curious about the way it works? Got a burning question that you need an expert to answer? Just ask "ITIL Ask"